Apr 16

Last month I described a bug in Apple Pages which caused Pages to place hidden color information in greyscale documents. This is fine if you are printing at home but if you take those documents to a commercial printer you will be charged at color copy rates instead of black and white. At our local Officeworks store this means paying 65 cents per page instead of 8 cents.

Today Apple support contacted me to say that they are very sorry but that this is not a bug. It is the way the software was designed. Apple Pages cannot print a greyscale document. It can only print in color. They suggested that I could put in a ‘feature request’ to request that Pages print in greyscale.

This is outrageous. Apple in its software clearly gives the impression that it is printing in greyscale. When users discover the extra costs they have been incurring this potentially opens Apple to litigation. The color selector tools in Pages are clearly misleading. Let me explain.

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Apr 12

A bug in Apple’s OS X printing software could see consumers unknowingly pay thousands of dollars extra in printing bills. The bug causes some black and white documents to be billed as colour documents by an attached printer. Businesses on a commercial printing plan will be potentially paying thousands of dollars extra in printing bills.

The bug causes some black and white documents to be billed as colour documents by an attached printer.

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Oct 17

An update on What is causing the iOS11 battery drain problems. 

The problem did not clear up. I’ve been in contact with Apple support. They had me do a complete factory reset on my iPhone. They accessed it remotely and did some battery tests. The hardware is fine. The battery dropped from 100% to 75% while I was on the phone to Apple support! I have every possible feature turned off, no mobile data, no Location Services, no Bluetooth, no Background App refresh etc.  I now am waiting a few hours for the phone to be able to be able to collect some usage data and then Apple tech support will call me back. I’ll keep you updated.

Another Update: The factory reset did not work. Apple remotely ran some more diagnostics on my phone.  They did a test where I had to let the phone battery drain for 4 hours without using any apps in airplane mode. Then Apple got me to download a diagnostic app to my computer which downloaded a 350Mb file from my iPhone and these results were sent to Apple engineers who are analysing them. Apple will call me back soon.

Yet Another Update: Apple need to do more tests. I took my phone into an Apple repairer today.

Final Update: Apple Sent me a new iPhone. So there’s a major problem with iOS11 that can cause an iPhone do die such that Apple need to replace it to fix the problem. If you have an iPhone SE or 6 that’s battery life is problematic since iOS11 and it’s under warranty I’d suggest you take it back.

 

1:13pm Battery is full

 

3:13pm Battery is half used after 2 hours.

 

4:53pm – battery is flat

[polldaddy poll=”9852351″]

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Sep 27

If facebook is not working well this week, don’t panic. It’s not you computer or iPhone or browser that’s causing the problems. Apparantly Facebook are having some problems.

There’s no fix that I know of other than to wait it out and try again a little later.

This site allows you to check if others have reported a problem too.

 

 

 

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Sep 20

I tend to get sore thumbs from over-using my iPhone. Here’s something interesting that I noticed when I used an Android phone for 6 months. My sore thumbs disappeared. To tell you the truth, I didn’t really notice this until I switched back to the iPhone again, then after about 1 week my sore thumbs reappeared.

On both phones I was using my thumbs to type. So I think the difference is the iPhone home button.

It’s not a huge force that is required to press the home button, but because it needs to be pressed  reasonably hard, and it is used a lot (every time you open a new app) it seems to give me sore thumbs.

So I’m excited about Apple’s move to get rid of the home button altogether with the iPhone X. Looks like they will be using an up-swipe to go back to the home screen. In the meantime, if you get sore thumbs, I’d suggest trying this trick.

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Sep 18

I just went to sync my iPhone and I was given this message. This ‘lack of space’ is not a lack of space in your computer, the ‘lack of space’ is on the iPhone. This is somewhat of a bug. I think it is because iTunes is wanting to do some updates to the iPhone and there’s not enough room on the iPhone for this to happen. Whatever the cause, the solution is quite easy. Just uninstall some stuff from your iPhone (e.g. movies, music or photos), sync it, then put the stuff back on. Here’s how.

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Aug 28

Over the past couple of months our family has discovered a strange little problem. Our emails have been getting mixed up! My daughters have been sending emails, but the replies have been coming to me. I have been sending emails, and they have appeared as coming from my wife. And in the worst case, some emails have been sent from a separate ical calendar that I don’t even check.

I have finally figured out what is happening, and I can’t believe I didn’t notice it earlier. Read on for what’s causing the problem and how to fix it!

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Feb 28

dir-ms-dos-command

I don’t like to say this but Apple is starting to be not so crisp, not so sweet, not so Apple.

2 days Ago Apple released a software update that crippled everyone’s ethernet. This meant that unless you used wifi, your internet was gone. Today Apple released a ‘fix’ that you can read about here. It requires you to go into the ‘Terminal’ and type in some lines that will fix the problem.

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