Feb 01

SUMMARY: Dragon Version 6 is problematic with High Sierra. This article describes somewhat of a fix – ‘reset’ the Dragon preferences and dictate into Text Edit. 

Background

 

In this article I wrote about the problems I encountered with Dragon when I upgraded to High Sierra. The ‘scratch that’ and ‘correct that’ commands were not working. This problem has also been reported here at Apple support and here at Mac Update but no solutions have been provided. I have been in contact with Nuance and they provided this solution. Nuance have not made this public but if you contact Nuance directly through their customer support and raise the issue with them they will be able to talk you through this.

The Nuance Solution

 

Here are the instructions I received from Nuance on how to do this:

1. Quit the Dragon program.
2. Click on Finder choose Go to Folder from the Go menu.
3. Enter the following text in the Go to Folder text box:
~/Library/Preferences/ and then click Go.
4. Arrange files and folders in alphabetical order.
5. Move all files that begin with “com.dragon.dictate” to the Trash.
6. Empty the trash.

Run First Aid on your Mac Internal hard drive.

1. Click on Finder.
2. Click on Go on the top menu bar.
3. Choose Utilities > click on Disk Utility.
4. Highlight internal hard drive and then click on First Aid on the top left corner.
5. Reboot your Mac computer and then try to do the task again.

 

The Results

 

After doing the steps above there was some improvement.

I am now able to dictate into TextEdit, Mail and TextWrangler and use the ‘Scratch That’ and “Correct That’ commands.

The bug still exists in Apple Pages. The ‘Scratch That’ and ‘Correct That’ commands do not work properly in Apple Pages. Also selecting a word and changing it does not work in Apple Pages either.

What this means is that I now dictate into TextEdit and then copy the final document and paste it into Apple Pages to format it. Not a great solution but it does work.

8 Responses to “Fixing the ‘Scratch That’ and ‘Correct That’ bug in Dragon and High Sierra”

  1. I have just tried it and doesn’t work. I do wish that Dragon would do something about it.

  2. Nic says:

    Hi,

    Tried the tip, but didn’t work for me. OS 10.13.3 Dictate 6.0.8.
    Thank you for offering a solution though.

    All the best
    Nic

  3. Brian Riley says:

    Has there been any resolution to this problem yet?

  4. Steven C Hardesty says:

    I went from Dragon for Mac 4 to Dragon for Mac 6. It was definitely a downgrade. I can’t use Dragon in Word 2016 now. I’ve contacted Nuance over and over and they have been of no help. They’ve told me there is a know version problem, without putting in right which version of which they are talking about. The only version of Dragon I have is 6.0.8. I guess I can try these things you are suggesting, but they don’t sound like fixes. Maybe I should try Pages and see if that’s any better.

    I’m thinking there should be a class action law suit. No benefit to the individual user, but it might get Nuance to address the problem.

  5. Dana W says:

    I can’t believe I fell for this crap piece of software again. Who are these jerk reviewers that claim Dragon is finally working? Every year I shell out for the upgrade, and every year, I can’t even get past bull**** like this to even use the damn stuff. “Scratch that” and “delete that” – fer crissake, that stuff worked 10 years ago, at least! Basic fricking commands. And for some reason, there’s not even a user forum at Nuance to share info and complaints among users, or else I’ve been blacklisted and can’t get to it. I’m asking for my money back, for once. This is the most frustrating software company I’ve ever had the displeasure to deal with. Unbelievable.

    • Wayne says:

      They shut down the forums – they were just full of people (rightly) complaining! It’s been almost 2 years since the last major update to Dragon – I hope they fix these problems soon. My guess is that it may be as much do to with Apple and their lack of co-operation with Nuance as it is with Nuance. There are lots of complaints from developers that Apple are hard to work with. Nuance would have fixed this if they could. It’s interesting that this problem only happens with Apple Pages. Also interesting that Dragon for the PC is such a smooth piece of software.

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