Sep 08

spin

If you have been unfortunate enough to upgrade to the latest version of Dragon for Mac 6, here are some tips on how to get it working with the least amount of spinning beachballs.

These are some temporary measures to keep your sanity until an update arrives to fix the bugs.

1. Use a new profile. 
The recognition is so good in the new version that you won’t really need your old profile anyway.

2. Completely delete the old version of Dragon.
See this post on how to do this: http://nuance.custhelp.com/app/answers/detail/a_id/6851/kw/uninstall

3. Do not dictate into Apple Pages, Microsoft Word or Text Edit.
Dragon seems to be at it’s worst with Apps that are supported with ‘Dragon Integration’. This includes Pages, Word and Text Edit. Stay away from them. For some reason Scrivener seems to be OK,  Unsupported apps work better.

4. Try not to do too much clicking with the mouse. In previous versions I found it OK to mix a combination of speaking and typing, but this version seems to not cope with that.

5. Try not to do too many corrections when you are dictating.
In Pages the app crashed almost every time I tried to do something other than straight dictation.

 

13 Responses to “How to stop Dragon for Mac Version 6 from crashing”

  1. Jon says:

    Kudos to you for trying to help out for people that as you say, made the mistake of purchasing Dragon for Mac 6. The reality is that when I that you can sum up your post by saying that “the new version doesn’t work with anything that you might want it to, and on the rare occasions when it does work, that only happens under limited circumstances.”

    I can’t believe that I gave reached this point, however quality dictation is so important to my work that I am switching back to PC after many happy years with a Mac. I had hoped that the new version would make it possible to avoid that. Most annoying of all is that this is a victory for Nuance as i will have to purchase yet another version of their software.

  2. GMM says:

    Thank you for posting this information. I am dictating using my Mac, and unlike Dragon 6, it doesn’t crash.

    • Wayne says:

      What software are you using?

      • GMM says:

        I use Pages, and Dragon has never worked properly with it for the past several versions. Another problem I found is that I cannot dictate into some programs. I am going to make a new profile this weekend, and its such a pain because I have to enter a lot of unique terms into the program. I first used Dragon 3 on the PC about 18 years ago (it was very bad, back then), and I wish DNS 6 was as good as Dragon 8 for the PC from the past. If I can’t get DNS 6 to work, I’ll roll back to version 4 till future updates fix the problems. I rarely jump into new versions, but I thought that DNS 6 would have been refined since version 5. Not.

  3. Simon says:

    Dragon is being a pain in the arse this morning. Trying to dictate into MS Word led to several crashes and loss of data. Switching to Dragon Pad has produced a whole heap of gobbeldegook while trying to get it to capitalise a word. The cost benefit of using Dragon is leaning very firmly in favour of cost at the moment. Dictating to computers must be the way ahead but this is just not working. I have been persevering with Dragon for >10 yrs thinking that it is bound to get better soon, but there are still few signs. Come on Nuance – get it sorted.

  4. A most formidably awful programme is Dragon for Mac version 6. I also run Dragon on my PC version 15. It is amazing and I dictate 35 page reports with almost no problems. on the Mac it’s a nightmare. I am really at a loss as t heMac is my main computer. I am shattered that Nuance did not transfer the technology from the PC platform to the Mac platform in a way that could keep the competence of the PC platform.

  5. Goat farmer says:

    I have had more than Dragon 6.0 crashed more than 50 times in the last month while using Microsoft Outlook and Word. I have had more than 10 communications (verbal and email) with Nuance and technical support. I have followed all of their suggested “fixes”, even when they sounded very stupid (can you reinstall Microsoft Office). The program is unusable and the technical support is not support – the company does not willing to acknowledge there are issues and not interested in solutions (or unable to provide)

  6. Alexander says:

    Tools is buggy shit for years. sadly, no alternative

  7. Lai says:

    I have been using 6.0.1 and experienced a nightmare when upgraded to 6.0.2. Fortunately, I was able to reinstall 6.0.1 from a Time Machine backup. Since then, I have had no trouble using Pages or TextEdit but have been unable to use word 2011. Also seems to work in Apple Mail.

    I am tempted to upgrade to 6.0.5 but hesitant given the nightmares that everyone seems to be having with previous upgrades. Any suggestions?

  8. Dr Schrott says:

    My Dragon 6.0 crashes whenever I want to add a new word in vocabulary. Using a new profile it works only for some limited time, then again it crashes. I reinstalled the program several times, useless.
    I had similar problems with the old version of Dragon (4.02) which was using many years ago. Till today, after so many years, Nuance seems not to be able to fix such a common software problem. For me not understandable.

  9. Andrea Meier says:

    I just tried to use Dragon 6.0 for a long dictation into a Pages document on my Mac Book Air with OSX.10.11.6. It crashed after about 45 minutes. Since then I have been unable to start the program again. I have rebooted with no luck. (I have also had problems with the “crazed cursor.” Based on the suggested fixes above, it is infuriating that Nuance can’t make a product for Mac users that works with the programs that are almost universally used by professionals. I purchased it 12/27/16. How do I get my money back?

  10. Maximilian says:

    If I had read the comments above I would have been warned – so I experience the same problems crashes all the time and now no start at all. How can we get our money back??

  11. Hillary Chumley says:

    My advice is if you use Pages for Mac, and have upgraded your Lion OS to El Capitan (v.10.11.6), Dragon Dictate WILL NOT WORK AT ALL. I had to buy a new Dragon Dictate license, having previously used it for >5 years, because older versions are not compatible with Mac OSX El Capitan. Dragon Dictate 6.0.x stalls during dictation, randomly shuts down, causes the cursor to ‘scramble’ etc as described elsewhere. I tried loading Dictate upgrades (6.0.1, 6.0.5 etc.). In the end, Dragon’s tech advice was to go back to 6.0.0 and switch off auto updates because they make the problems worse. I’m now using Mac’s built-in dictation software (which is free!!), it’s far more stable than Dragon Dictate, and is compatible with Pages for Mac. PS if you’ve recently ordered Dictate, you only have 30 days to return and refund, as i learnt to my cost.

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