Oct 30

On October 31 Apple released the first update to High Sierra, OSX 10.13.1. There were a few teething issues with High Sierra 10.13 so the release of 10.13.1 might be a good time to upgrade.

My ‘Software Update would not find High Sierra or the upgrade. I went to ‘Software Update’ only to be told ‘No Updates Available.’ If this is the case for you,  you can download High Sierra manually by going to this link:

http://appstore.com/mac/macoshighsierra (It’s 5.5GB)

The upgrade (10.13.1) is here:

https://support.apple.com/kb/DL1941?viewlocale=en_US&locale=en_US (2GB)

Read on for a couple of tips before you Install High Sierra. Continue reading ⟩

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Oct 26

Back in December I wrote this article about how Apple no longer sell any displays. Since then Apple have started selling a nice LG display that works with MacBooks. This has been designed in conjunction with Apple so that you can control the display’s volume and brightness from the Apple computer. It essentially functions as an Apple display but with an LG badge. On their website Apple describe it as: “A perfect complement to your MacBook or MacBook Pro.” The monitor plugs into the USB-C port on the new MacBooks. But the new LG monitors that Apple are selling don’t plug directly into to older Macs. What Apple’s website doesn’t say is that they sell an adapter that will allow this monitor to work with some non USB-C Macs.

Continue reading ⟩

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Oct 20

In Australia there is a very clever scam going on at the moment. When your email stops working, you may get a call from someone claiming they are from ‘Apple Support.’ It may be a polite greeting like ‘Hello this is Mary from Apple Support and we’ve noticed you’ve had a problem with your Gmail on your Apple Computer. This is a problem we are working to fix. Are you at your computer now…’ etc. This happened to a relative of mine and it was soooo convincing that I could not initially convince them that it was not Apple! To verify it we asked for a case number from the person, then rang Apple support, to find there was no such case number.

Continue reading ⟩

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Oct 20

If your Gmail messages stop appearing in Apple Mail, or you can’t send emails, or you are getting an error message, here are some tricks to try. Continue reading ⟩

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Oct 17

An update on What is causing the iOS11 battery drain problems. 

The problem did not clear up. I’ve been in contact with Apple support. They had me do a complete factory reset on my iPhone. They accessed it remotely and did some battery tests. The hardware is fine. The battery dropped from 100% to 75% while I was on the phone to Apple support! I have every possible feature turned off, no mobile data, no Location Services, no Bluetooth, no Background App refresh etc.  I now am waiting a few hours for the phone to be able to be able to collect some usage data and then Apple tech support will call me back. I’ll keep you updated.

Another Update: The factory reset did not work. Apple remotely ran some more diagnostics on my phone.  They did a test where I had to let the phone battery drain for 4 hours without using any apps in airplane mode. Then Apple got me to download a diagnostic app to my computer which downloaded a 350Mb file from my iPhone and these results were sent to Apple engineers who are analysing them. Apple will call me back soon.

Yet Another Update: Apple need to do more tests. I took my phone into an Apple repairer today.

 

1:13pm Battery is full

 

3:13pm Battery is half used after 2 hours.

 

4:53pm – battery is flat

Oct 16

News.com.au today published an article encouraging people to change their email passwords.  The article begins “The email addresses and passwords of 771 million people have been published online during a gigantic data leak”.  This is not exactly correct.   What has happened is that login information from various companies has been hacked into over the years, and it seems that some of that has been published in a massive document recently.  This includes people’s login details from companies like Adobe, Dropbox, Kickstarter and more.

So it is not your email password that has been leaked,  it is your login email address and password for those websites. Read on to find out if your email address was involved.

Continue reading ⟩

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Oct 15

My iPhone has been using huge amounts of battery power for almost 2 weeks now – ever since I upgraded to iOS11.  It can drop 20% of it’s battery percentage in an hour and it’s using so much power that it takes 5 hours to charge! I’m keen to see who else is having this problem and whether it’s resolved itself for you.

After some reading I am hoping that this increase in power usage on iOS11 is caused by Spotlight reindexing.  This would also make sense as to why all the power saving measures such as low power mode etc make no difference.  It also makes sense as to why the battery drain doesn’t seem to be tied to any particular application.  If this is the case, all we need to do is wait a few days and the iPhone should finish indexing and eventually return to its normal self. If however it’s some kind of a bug in iOS11, we may need to wait for a fix from Apple. If it is caused form Spotlight indexing, waiting should eventually fix it.  If you are camping or in a situation where you you need the phone and cannot put up with the battery drain you have 3 options:

UPDATE: It’s not caused by Spotlight indexing. I turned off all indexing and the problem is still there.

I’m contacting Apple Support and will keep you updated.

 

Continue reading ⟩

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Oct 11

I have a friend who  has a 120 GB MacBook Air and his hard drive was filling up. There were lots of suggestions on the Internet as to what might be causing it – Spotify cache,  system files, movies,  but what’s the best way to find out what is using up your hard disk space?  An old but I think still the best application for doing this is Disk Inventory X.  I wrote an article back in 2010 on how to use it here: Disk Inventory X.   Seven years later disc inventory X is still the best app for this so here’s a bit of a reminder on how to use it.

Continue reading ⟩

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